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Thank you for considering booking a consultation with me. I look forward to speaking with you.

Here are a few things that will be useful to you in relation to us working together.

Terms and Conditions of Working Together:

By booking a consultation with Natalie Cooke you agree to the terms listed below.

Booking:

When booking your consultation please check you have chosen the right time zone. I am in the UK so I may be working at different times than you expect.

Cancellations:

Please give 24 hours' notice of cancellation of your consultation. I often have a waiting list for last-minute consults so please give me as much notice as possible so I can rebook the slot.

Cancellations with less than 24 hours' notice will be charged.   In the event of a cancellation, an administrative fee may be charged.

The Consultation:

The Consultation will take place at the time indicated. If you arrive late at the meeting, we will still have to finish at the correct time so that I am ready for my next client. You will be charged the full consultation rate.

For video consultations, I will send you a link to join the video meeting. If for any reason it does not work, we will find another way to communicate. Please check your emails before your consultation is about to begin.

I might ask you for more information or photographs, we can discuss this as required during your consultation. This may be required to help determine the right remedy.

Contact Between Consultations:

This will be discussed at your consultation. I might ask for email updates in between consultations if needed.

Pharmacy:

I will send you a prescription for your remedies after our consultation. I will also send you a contact of where to purchase them. You can purchase the remedies from other sources if you have them.

First Aid Prescribing:

We will discuss taking other remedies during your treatment. First aid consultations can also be booked in between consultations if you have an acute symptom you need help with.

Homeopathy alongside mainstream Healthcare:

Homeopathy works well alongside mainstream healthcare programs and medications. You will not be asked to come off medications during your treatment. You may be asked to go for additional health checks to see if your medications are still required.

Homeopathy is not instead of Accident and Emergency Care:

If you need emergency health care, please contact your doctor or Emergency Services.

Emergency Service:

I cannot provide an emergency service. If you need emergency care, please contact the emergency services.

Confidentiality:

I will not share your details with anyone. I am registered and abide by data protection laws in the UK. 

Emails:

When you book a consultation with me, I will add your email address to my own client list so that I can contact you about your consultations, news and courses, and about learning more about homeopathy. You can unsubscribe from this list at any time.

Health Notes:

I am required by law to keep your consultation notes for 7 years. These will not be shared with anyone unless the law requires me to submit information for the protection of life.

The Consultation:

Everything discussed at each consultation is confidential and will not be discussed with anyone else unless I have your specific instruction to discuss your information with other health professionals.

Code of Conduct:

I abide by the homeopathic Code of Ethics

Technology:

The use of Internet, video calls, messenger, emails or telephone calls: I will take every precaution reasonably possible to ensure the privacy of your information but it cannot be guaranteed across these technologies.

Payment:

I will send an invoice to you before the consultation. Payment is via PayPal or bank transfer.

Technology:

I use Zoom or WhatsApp for Video calls. I use email for contact between consultations.

Governing Law and Jurisdiction:

This Agreement and any disputes or claims arising out of or in connection with it (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United Kingdom of Great Britain and Northern Ireland. Any legal action or proceeding arising under this Agreement shall be brought exclusively in the courts of the United Kingdom, and both parties hereby submit to the exclusive jurisdiction of such courts.